jasa itu tangiabel..
long sustainable proses…
customer service is about :
1. product & services.
2. customer management.
3. brand management.
marketing yang di pikirkan not just product but customer also..
think customer , why ?
persepsi ?
customer not just = pembeli.
customer = pelanggan (tidak berhenti tidak di satu titik).
because of technology – person more emosional.
so.. how quick are you responding..
shift your mind set from
inside out thinking –> outside in thinking — ikuti pikiran mereka..
brand contact..is an exposure a customer has to the product.
every brand contact will be interpreted diffrenetly by each individual.
create the right awarness.
brand network.
